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About the Role
**GCS - Product Support Engineer (L1) | Night Shift - US EST/+ PST | Pune**
The Product Support Engineer is part of the Global Customer Support Team, responsible for
providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support
Engineer works via telephone and electronic communication (CRM) with clients to
acknowledge, analyse, and resolve complex application software related questions and
troubleshoot issues encountered in applications. This position requires a hands-on individual,
who can passionately and patiently educate our clients on, how our product is designed to work,
and excels in problem solving skills, has eagerness to learn and brings customer centric
mindset.
**In this role you Will**
• Provide day to day functional and technical software application support in a 24x7
environment to our clients including functionality testing and troubleshooting as
needed.
• Ensure proper, timely, and on...
The Product Support Engineer is part of the Global Customer Support Team, responsible for
providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support
Engineer works via telephone and electronic communication (CRM) with clients to
acknowledge, analyse, and resolve complex application software related questions and
troubleshoot issues encountered in applications. This position requires a hands-on individual,
who can passionately and patiently educate our clients on, how our product is designed to work,
and excels in problem solving skills, has eagerness to learn and brings customer centric
mindset.
**In this role you Will**
• Provide day to day functional and technical software application support in a 24x7
environment to our clients including functionality testing and troubleshooting as
needed.
• Ensure proper, timely, and on...
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