Product Support Engineer

Video SDK • surat, India

📍 Location

surat

⏰ Job Type

Full-time

📅 Posted

June 26, 2026

About the Role

Job Description 
 
Position : Product Support Engineer 
   
Location : Surat, GJ (Onsite) 
   
Education Required : BE/BTech in CS/IT 
   
Experience Range : 1 - 3 Years 
   
Key Responsibilities   
 
Monitor production systems and proactively identify service issues.
   
Analyze application, infrastructure, and service logs to troubleshoot incidents. 
   
Perform root cause analysis (RCA) and work with engineering teams to drive issue resolution. 
   
Investigate customer-reported issues and provide timely updates and resolutions. 
   
Collaborate with Product, Engineering, and Customer Success teams t...

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