← Back to opportunities
About the Role
Reporting to: Product Technical Manager
About The Role
Location: Head Office (Ermita, Manila)
Role Type: Full-time
Department: Commercial - Technical
Reporting to: Product Technical Manager
Product Support Associate is responsible for delivering excellent customer support by managing inquiries, addressing customer needs, and resolving product or service concerns efficiently. The role ensures a positive customer experience through accurate information, timely complaint resolution, proper documentation of interactions, and adherence to the company’s Customer Focus and Excellence standards.
Other responsibilities
- Responding to customer inquiries, providing product and service information, and recommending relevant solutions.
- Maintaining accurate customer records and updating account information as needed.
- Resolving customer concerns by identif...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position