Product Support Analyst

Job Summary

We are seeking a highly skilled and proactive Product Support Specialist to be a cornerstone of our customer support function. As a Product Support Specialist, you will be a primary point of contact for complex customer inquiries, providing expert‑level support, in‑depth triaging, and effective resolution.

Job Details

• Employment Type: Full‑Time Independent Contractor
• Department: Customer Service/Support
• Job Level: Intermediate
• Experience: 3 Years
• Business Model: SaaS (Software as a Service), Subscription
• Education: Bachelors
• Qualification: Computer Science, Information Technology or equivalent practical experience.

Required Skills

• General Skills: Customer Feedback Analysis, Customer Relationship Management (CRM), Technical Support
• Soft Skills: Patience, Positive Attitude, Tea...