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Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments. Diagnose and resolve complex customer-reported issues by analyzing logs, tracing application processes, and performing data investigations. Maintain proactive and consistent communication with customers, particularly during high-severity incidents. Collaborate with engineering, product, and sales teams to deliver effective technical solutions. Support application configuration and implementation of technical solutions for existing customers. Document issues, resolutions, and technical procedures to improve internal knowledge and operational efficiency. Identify issues that require escalation and involve management when necessary. Contribute to team through coaching, mentorship, and knowledge sharing. Work onsite in rotational shifts, including l...
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