Product Owner (Zendesk)

As a Product Owner, you will be responsible for the Customer Service business domain and will be accountable for the development, maintenance, and SLA delivery of the technology stack within that domain. You will be working closely with cross‑functional teams such as developers, architects, DevOps engineers, designers, customer agent operation team, customer experience team, and data analysts to ensure that the technology stack aligns with the business goals and customer needs.

Responsibilities:

• Develop a deep understanding of the business domain, stakeholders, customers, and market trends.
• Define and prioritize the product backlog based on stakeholder feedback, business goals, and technical feasibility.
• Collaborate with cross‑functional teams to ensure that the product roadmap aligns with business goals and customer needs.
• Provide clear product vision and direction to the development team.
• Ensure that the product is...