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Prototype and iterate agent behaviors in production-like environments to validate fit and reliability. Experience with Support Tech Stacks: Deep familiarity with CRM and Help Desk platforms like Zendesk, Salesforce Service Cloud, or Jira Service Management. Define the agent experience -from delegation to monitoring to escalation for real-world scenarios. Own the roadmap and ship iteratively: starting small, learning fast, scaling wisely.
About the Role
Job Description
Use Case Discovery & Validation
Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.
Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.
Product Design and execution
Translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces.
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