Process Optimization Lead (WFM)

• Provide leadership and management to program staff and the primary care sector as it relates to workforce development.
• Contribute strategic development and partnerships relating to workforce development
• Provide leadership for the development of a workforce strategy
• Provide advice to internal stakeholders relating to workforce development

Required Skills and Experience:

• Demonstrated people management experience.
• Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce.
• Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation.
• Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service.

Stakeholder Manag...