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Leadership & Team Management:Lead, mentor, and develop a team of supervisors and contact center agents to ensure high performance.Foster a positive and inclusive work environment that encourages teamwork and continuous improvement. Operational Management:Oversee the daily operations of the inbound contact center to ensure efficient and effective service delivery.Monitor key performance indicators (KPIs) and implement strategies to achieve or exceed targets.Develop and ...
About the Role
Position Summary: The Process Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong background in contact center management, excellent communication skills, and a strategic mindset.
Key Responsibilities:
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