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About the Role
- Location: Abu Dhabi UAE
- Employment: Full Time
- Industry: AI and IT Company
- Sector: Government Entity
- Contract: 1 year extendable
- Experience: 79 Years
Role Overview
Drives root cause analysis and long-term resolution to reduce recurring incidents.
Key Responsibilities
- Create problem records for priority incidents
- Lead RCA and corrective action plans
- Reduce incident recurrence through proactive strategies
- Maintain problem management documentation
- Provide trend and statistical reporting
Required Skills & Certifications
- ITIL 4 Problem Management
- High Velocity IT (HVIT)
- Strong RCA and analytical skills
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