About the Role
OverviewThis is NOT a ticket‐queue role.You will be pulled into the room when it's on fire, proving root cause and driving the team to resolution.We're hiring a Principal Technical Support Engineer to act as a technical authority for our most complex, executive‐visible customer escalations.You'll be customer‐facing on live escalation bridges and bring calm technical credibility that stabilizes situations fast.Our Escalation Managers own customer messaging and stakeholder communications.You partner with them by providing the technical truth, diagnosis, evidence, architecture, risk framing, and next‐best actions so that what gets communicated is accurate and defensible.No Bentley product experience required.If you learn fast, think clearly under pressure, and can troubleshoot modern cloud systems end‐to‐end, we want you.ResponsibilitiesTechnical Leadership in Escalations (Customer‐Facing)Act as a senior technical lead during high severity (P1 / Sev1) customer escalations.Join and acti...
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