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About the Role
Responsibilities
- Execute installation and commissioning of integrated systems, including access control, CCTV, networking (routing, switching, and wifi), AV, and smart meeting rooms. Structured cabling knowledge is an advantage.
- Troubleshoot post‑deployment issues and provide ongoing technical support aligned with client SLAs and RAMAu2019s service standards.
- Train internal teams and client stakeholders on product usage, system workflows, and technical best practices.
- Support marketing and sales efforts by participating in product launches, feature updates, and client presentations.
- Draft high‑quality documentation including system architecture diagrams, operational manuals, support SOPs, and handover checklists.
- Manage RMA cases and vendor coordination to ensure smooth processing and client satisfaction.
- Keep updated with industry certifications and best practices relevant to system integration, Microsoft365, and eme...
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