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About the Role
Job Description
Government Mandated Benefits
Insurance Health & Wellness
HMO
Professional Development
Job Training
Company: Alorica
Account: Non-Voice / Chat Support
Work Location
- Cubao
- Marikina
Work Set-up: On-site
Schedule: Shifting Schedule
Employment Type: Full-time Job
Job Description:
The Customer Service Representative (Non-Voice/Chat Support) is responsible for assisting customers through chat by providing accurate information, resolving concerns, and ensuring excellent customer experience.
Key Responsibilities:
- Handle customer inquiries via chat
- Resolve account, billing, or service-related concerns
- Provide accurate and timely information
- Maintain proper documentation of customer interactions
- Ensure customer satisfaction at all times
Qualification...
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