PRADA Client Advisor ION Orchard

Job Summary / Purposes

The Client Advisor puts his / her professionalism at the service of the corporate image and of the customer's satisfaction and loyalty. He / she collaborates in achieving the quantitative and qualitative objectives for both the Department and the Store.

• Is aligned to the style and qualitative standards of the Brand throughout the Sales and after-sales process.
• Collaborates with other colleagues, contributing to create a good atmosphere within the store and is focused on achieving the customer satisfaction.

• Is constantly up-to-date regarding fashion trends, knows and monitors competitors.
• Manages sales and optimizes each step of the sales process:
  • Welcome and recognizes regular customers.
  • Understands the customer's needs, both expressed and hidden.
  • Presents and values the product range.
  • Describes, recommends and highlight...