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About the Role
- Checks and monitors the status of the returned client-owned documents delivered by business partners.
- Secures and validates the submitted POD of business partners.
- Sorts, scan and prepare transmittal of PODs to be forwarded to the customer and Billing Specialist in preparation of the billing to the customer.
- Prepares weekly updates reports to cover pending billings due to Incomplete PODs.
- Coordinates with business partners on insufficient documents & other concerns to expedite completion.
- Escalates major issues and concerns to immediate superior for appropriate actions.
- Prepares KPI for on-time submission and monitors the penalty for delay submission.
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