Player Support Project Manager

Are you passionate about games and project management?
Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages?
As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity.
You will also manage client expectations to exceed their needs.RESPONSIBILITIESReporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.Team Leadership: Lead by example, training managers by demonstrating best practices.
Oversee and coordinate all team members inv...