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About the Role
Job Title: Customer Support Representative – Pharmacy OperationsJob Description
This role supports pharmacy operations by handling a high volume of inbound and outbound calls, coordinating prescription refills and deliveries, and ensuring patients, clinicians, and clients receive timely, accurate, and empathetic support. The Customer Support Representative maintains up-to-date patient information, assists with medical claims, and uses management information systems to provide clear status updates on prescriptions and insurance, contributing to a smooth and efficient pharmacy workflow.
Responsibilities
+ Handle inbound and outbound pharmacy calls to support patients, clinicians, and clients with a high level of customer service.
+ Serve as the primary resource for outbound calls to address non-clinical customer inquiries, such as general prescription status and financial information, minimizing workflow interruptions for clinical staff.
+ Schedule medica...
This role supports pharmacy operations by handling a high volume of inbound and outbound calls, coordinating prescription refills and deliveries, and ensuring patients, clinicians, and clients receive timely, accurate, and empathetic support. The Customer Support Representative maintains up-to-date patient information, assists with medical claims, and uses management information systems to provide clear status updates on prescriptions and insurance, contributing to a smooth and efficient pharmacy workflow.
Responsibilities
+ Handle inbound and outbound pharmacy calls to support patients, clinicians, and clients with a high level of customer service.
+ Serve as the primary resource for outbound calls to address non-clinical customer inquiries, such as general prescription status and financial information, minimizing workflow interruptions for clinical staff.
+ Schedule medica...
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