About the Role
Pharmacy Panel Analyst in Supplier Services Department (Contract 12 Months)
Under guidance, conducts technical activation and support of pharmacies in a multi-platform environment.
Essential Functions
Technical Setup & Activation
Initial setup of technical interfaces and activation of pharmacy software.
Launch software and train pharmacy users.
Monitoring & Issue Resolution
Monitor the environment using established tools and ensure processes are completed on schedule.
Respond and correct job failures according to procedures.
Escalate issues requiring second-level support as per call escalation procedures.
Execute special processing requests and request permanent changes for identified problems.
Problem Management
Enter issues into the problem management tool for follow-up and resolution.
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