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About the Role
- Resolve customer inquiries and issues by coordinating with internal teams
- Serve as a liaison between customers and internal departments to gather feedback and improve products/services
- Develop strategies to improve customer retention, loyalty, and satisfaction using data analysis
- Monitor industry trends and emerging technologies
- Collaborate with teams to create innovative growth strategies
- Prepare annual marketing plans, including forecasts, budgets, and promotional strategies
- Support product portfolio planning with data-driven analysis and insights
- Track and analyze competitor products, capabilities, and market activities
- Use competitive insights to guide new product development and sales projections
- Develop and maintain accurate customer demand forecasts
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