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About the Role
Freightserve recruitment are looking for a Pharma Operator for a wide world Freight Forwarder based in the Slough, Berkshire area.
Duties:-
* Monitor and manage the Operations mailbox, ensuring all enquiries are responded to within agreed service levels.
* Maintain accurate and up-to-date shipment files and records in accordance with company procedures and compliance requirements.
* Support HMRC and Border Force audit requirements by ensuring all operational documentation is complete, accurate, and readily available.
* Investigate and resolve billing queries, discrepancies, and operational issues within agreed timeframes.
* Escalate operational exceptions, service failures, and customer issues to the Operations Manager where appropriate.
* Identify operational risks, service concerns, and improvement opportunities and communicate these to management.
* Support the Airfreight Operations team in ensuring shipments are ...
Duties:-
* Monitor and manage the Operations mailbox, ensuring all enquiries are responded to within agreed service levels.
* Maintain accurate and up-to-date shipment files and records in accordance with company procedures and compliance requirements.
* Support HMRC and Border Force audit requirements by ensuring all operational documentation is complete, accurate, and readily available.
* Investigate and resolve billing queries, discrepancies, and operational issues within agreed timeframes.
* Escalate operational exceptions, service failures, and customer issues to the Operations Manager where appropriate.
* Identify operational risks, service concerns, and improvement opportunities and communicate these to management.
* Support the Airfreight Operations team in ensuring shipments are ...
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