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About the Role
Overview
Pessoa Agente de Serviços — Full time
Location: Av. Marechal Candido Mariano da Silva Rondon 870, Aracaju - SE 40301, Brazil
Responsibilities
- Track shipment monitoring, interpreting tracking updates in FedEx systems and operations.
- Assist customers in preparing shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery.
- Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone.
- Carry out shipment preparation with updates to FedEx systems.
- Update and analyze operational reports (Timecard, Scans, CEBS, EOPS).
- Carry out delivery routing.
- Monitor airlines and FedEx support areas.
- Check packages to ensure proper labeling, legality of contents inclu...
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