Personal Computer Support Technician (Tier II)

General program information and/or position overview

We are actively seeking a Personal Computer Support Technician to join our team as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.

In this pivotal role, you will provide comprehensive support 6am to 6pm for computer workstations, printers, peripherals, mobile devices, and teleconference equipment. Success hinges on exceptional communication, technical proficiency, and anal...