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About the Role
Join Permacon as a Customer Experience Manager, enhancing service quality in Southwestern Ontario from your base in Milton. Lead a team focused on order management and customer satisfaction.
In this role, you will report to the Vice-President of Sales, directly overseeing a committed team of Customer Experience Coordinators and dispatch staff across various locations. Your focus will be on ensuring stability and satisfaction through meticulous policy development and implementation. Utilize your expertise to coach and cultivate a high-performing team.
Key Responsibilities:
• Direct the Customer Experience team's daily operations
• Supervise recruitment, training, and staff development
• Implement effective logistics and inventory control
• Maintain strong communication with sales and production teams
• Ensure customer information management is streamlined
Requirements:
• College diploma in business administration or equivalent
• At least 5 years in customer...
In this role, you will report to the Vice-President of Sales, directly overseeing a committed team of Customer Experience Coordinators and dispatch staff across various locations. Your focus will be on ensuring stability and satisfaction through meticulous policy development and implementation. Utilize your expertise to coach and cultivate a high-performing team.
Key Responsibilities:
• Direct the Customer Experience team's daily operations
• Supervise recruitment, training, and staff development
• Implement effective logistics and inventory control
• Maintain strong communication with sales and production teams
• Ensure customer information management is streamlined
Requirements:
• College diploma in business administration or equivalent
• At least 5 years in customer...
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