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About the Role
**Job Overview**
As the Performance Sustainability Manager for the Healthy DC Plan, you will report directly to the Director Operations and drive product performance across key functional areas against established performance metrics.
**Work Arrangement**
+ Monday through Friday, 8:30 AM EST to 5:00 PM EST
+ This position is a hybrid position requiring 4 days working in our D.C. office located at 1201 Maine Ave SW; the 5th day of the week is remote/work from home
**Responsibilities**
+ Develops and implements performance metrics that enable measurement of progress on internal metrics and regulatory requirements, including call center SLAs, member and provider grievance & appeals, claims timeliness, provider credentialing, UM turnaround times.
+ Responsible to drive product strategy and planning aimed to improve business results based on continuous improvement that is aligned with enterprise strategy. Oversee the progress of Healthy DC ...
As the Performance Sustainability Manager for the Healthy DC Plan, you will report directly to the Director Operations and drive product performance across key functional areas against established performance metrics.
**Work Arrangement**
+ Monday through Friday, 8:30 AM EST to 5:00 PM EST
+ This position is a hybrid position requiring 4 days working in our D.C. office located at 1201 Maine Ave SW; the 5th day of the week is remote/work from home
**Responsibilities**
+ Develops and implements performance metrics that enable measurement of progress on internal metrics and regulatory requirements, including call center SLAs, member and provider grievance & appeals, claims timeliness, provider credentialing, UM turnaround times.
+ Responsible to drive product strategy and planning aimed to improve business results based on continuous improvement that is aligned with enterprise strategy. Oversee the progress of Healthy DC ...
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