About the Role
Newcastle Upon Tyne, United Kingdom Leeds, United Kingdom Glasgow, United Kingdom
Our Specialist Support Team (SST) are essential in supporting customers when they really need it. We look after customers with complex needs, such as serious mental health challenges or multiple vulnerabilities, who may struggle to manage their everyday banking. In this role you’ll provide compassionate, tailored support through both telephony and back‑office channels. Our team speaks to customers day in, day out, getting to know their personal circumstances and finances while looking for solutions and offering advice.
The performance coach role is critical in supporting our SST teams by analysing trends, identifying opportunities, and creating coaching methods to support, nurture and develop our people in delivering the right outcomes for our customers.
At Nationwide, we offer hybrid working wherever possible. We value our time in the office to solve problems, learn and feel...
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