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Performance Analytics & Process Improvement Lead

📍 Location
rawalpindi cantonment
⏰ Job Type
Full-time
📅 Posted
June 23, 2026

About the Role

Translation Empire PK is seeking a Call Center Performance Analyst in Rawalpindi Cantonment, Pakistan. The role involves analyzing contact center performance, resolving escalations, and evaluating customer interactions to enhance service quality. The ideal candidate will contribute to process improvements and assist in training resources for team members. We aim to develop effective communication and service efficiency within our operations.

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