Performance Analyst

Ready to shape the future of customer solutions?

We are seeking a data-driven and collaborative Performance Analyst I to join our team. In this role, you will manage key data, information, and platforms to support informed management decision-making. You will serve as an essential partner to stakeholders - delivering reporting and analysis that enables increased productivity, efficiency, and optimization to ultimately improve the client experience and drive business performance.

What You'll Do

• Reporting & Analytics: Deliver key operational review reporting and internal measures to address hourly, daily, weekly, and monthly client requirements using dashboards, KPIs, variance reports, and productivity metrics.
• Data & Platform Stewardship: Ensure data, analytics environments, and platforms are properly configured and operated to support daily internal operational processes.
• Performance Insights: Conduct performance assessments and anal...