People & Partnerships Account Manager

Position

People and Partnership Account Manager (Team Lead)

Location

Ortigas

Work setup & shift

Onsite – Nightshift / Dayshift

Key Responsibilities And Accountabilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team’s performance
• Conduct coaching sessions and issue corrective actions
• Monitor and track daily attendance
• Implement policies, deadlines, and standards set by the client
• Handle complaints and queries from all staff
• Provide day‑to‑day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and VP of Operations
• Disseminate information to employees, such as updates on policies and company events
• Create, maintain, and administer schedules for outsourced staff in coo...