Patient Call Center Representative

**45393BR**
**Extended Job Title:**

Patient Call Center Representative

**Org Level 1:**

Texas Tech Unv Hlth Sci Ctr El Paso

**Position Description:**

Responds efficiently and effectively to patients, healthcare professionals, university staff members, insurance companies, and the general public via multi-line phones and various electronic means in a busy call center. Provides a positive first impression to customers, offering one call resolution when within scope.

**Requisition ID:**

45393BR

**Optional Attachments:**

Transcript

**Travel Required:**

Up to 25%

**Major/Essential Functions:**

+ Provide scheduling support for multiple outpatient clinics.
+ Obtain and enter demographic and insurance coverage information.
+ Verify and update patient information, ensuring all events are documented in the patient’s electronic medical record in accordance with departmenta...