Partner Support Supervisor

About The Role

As a Partner Support Supervisor , you will do much more than manage daily ticket queues—you will build and scale our operational framework. You will lead a high-performing team of Partner Support Representatives and Specialists, maximizing their potential to deliver outstanding partner experiences without ever compromising on speed or efficiency. We are looking for an operationally-minded, self-driven leader who can design workflows from scratch, build robust knowledge systems, and leverage automation/AI to optimize performance. If you thrive in a fast-paced environment with shifting priorities and love taking projects from concept to full execution, this role is for you.

Responsibilities

• Team Optimization: Leading and mentoring a team of 5–10 Partner Support Representatives/Specialists, optimizing workload distribution to unlock maximum efficiency and speed while maintaining high quality.
• Process Archit...