Partner Portal Support Specialist

Title: Partner Portal Support Specialist

Duration: 12+ Months

Job Description:

• This role serves as a first line of support and point of contact for partners accessing the new partner portal.
• Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
• Responsibilities include troubleshooting and responding to inquiries from Partners wishing to gain access to the partner portal, and includes onboarding, persona provisioning and facilitating demo trial orders.

Partner Portal Support

• Partner portal onboarding, provisioning, profile enablement, partner contact personal administration, login credential setup and triage, demo and trial order processing
• Point of contact and triage for external partner portal inquiries.
• Point of contact for Trial and De...