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Duties and Responsibilities
About the Role
PACS Technical Support
6 months contract to perm
Remote Position
The TAC- LEVEL 1- CONTRACTOR provides remote technical support for HCUS customers. This position requires the individual to be comfortable making logical decisions while working on issues. The position also requires the ability to gather data and document the troubleshooting process efficiently to ensure timely escalations as the situation dictates.
Duties and Responsibilities
- Assesses software and network related issues on customer systems and resolves those issues through remote troubleshooting.
- Collaborate with internal and external groups on solving more complex technical issues.
- Effectively document problems and solutions into a product knowledge database.
- Learn and remain compliant with all regulatory and quality requirements.
- Working outside of normal busine...
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