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About the Role
On‑site - Taguig 1‑3 Yrs Exp High/Senior High School Full‑time
Job Description
Job Title: Order Management - Operational Lead
Category: Digital Customer Experience
Location: Taguig
Required Experience: 2‑3 years
Non‑Negotiable
- At least 2–3 years of experience as a Team Lead in a BPO or contact center environment.
- Minimum 2–4 years total BPO experience (voice, non‑voice, or blended)
- Proven experience in managing team performance and meeting KPIs (AHT, CSAT, QA, productivity, etc.)
- Strong people management, coaching, and mentoring skills
- Experience in handling escalations and client concerns
- Excellent communication and interpersonal skills
- Willing to work in shifting schedules, weekends, and holidays if required
Your future duties and responsibilities
- Analyze customer data to provide the client with clean and commonly defined ...
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