Order Management Analyst

Company Description

Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia).

Job Description

• Manage queues and cases (customer orders and inquiries) from Salesforce.com
• Answer customer inquiries completely and accurately
• Accurately enter orders manually into SAP
• Ensure that electronic orders flow into the system as intended
• Resolve order conflicts (pricing, terms, products) and monitor orders through shipment
• Ensure order fulfillment (stock availability, order status, document requests, etc.)
• Correct EDI or electronic order errors to root‑cause
• Handle specialized customers and tasks with specific instructions and requirements
• Handle simple claims such as undershipping, overshipping, or customer errors that require straightforward credit/debit or return
• Handle more complex claims such ...