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About the Role
What you will enjoy doing You are responsible to receive and process incoming orders via email, phone, fax or web-shop from existing customers on SAP Further you have to inform /provide solutions to the customer when required on failed or aborted deliveries, organizing urgent deliveries in critical situations Informing customers by telephone or e-mail on changes on products, products quantity and any anticipated delay is part of your job In addition to that you receive, respond and handle all complaints regarding the shipment You will solve urgent requests from customers by aligning with planning and transport teams Check incorrect customer request and invoice if required Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices You will ensure that deliveries rejected by the customer are properly processed
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