Oracle HCM Solutions Analyst

ICONMA, LLC • New York County, New York, United States

📍 Location

New York County, New York

⏰ Job Type

Full-time

📅 Posted

May 16, 2026

About the Role

                Our Client, a Large Municipal Health Care System company, is looking for an Oracle HCM Solutions Analyst for their New York, NY location.

Responsibilities:

Lead design workshops with HR operations and HR leadership to define Client H + H's HR service delivery model, case management, routing logic, and SLA framework within Oracle HR Helpdesk. 

Architect and configure Oracle HR Helpdesk including service request categories, case routing rules, escalation workflows, SLA configuration, and agent workspace design reflecting the full complexity of Client + H's multi-union, multi-facility HR inquiry landscape. 

Design routing and escalation logic, including facility-based routing, specific inquiry handling.  

Govern the knowledge base content strategy including employee-facing knowledge articles, FAQ design, and self-service content for Oracle Cloud navigation, scheduling profile inquiries, payro...

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