Oracle Fusion HCM Core - Second Level Support 2075

Job Overview

We are seeking an experienced Oracle Fusion HCM Core – L2 Support Consultant to provide operational support for Oracle HCM Cloud applications. The role involves managing production support activities, resolving incidents, and ensuring smooth functioning of HCM modules.

Key Responsibilities

• Provide Level 2 production support for Oracle Fusion HCM modules
• Handle incident management, service requests, and issue resolution
• Perform root cause analysis and implement fixes
• Work closely with business users and stakeholders to resolve functional and technical issues
• Support ongoing system maintenance, enhancements, and configurations
• Ensure adherence to ITIL processes and support standards
• Participate in periodic system health checks and reporting

Required Skills & Experience