Ops Delivery Lead — U.S. Client Operations

Murkez Technologies in Lahore seeks a Project Delivery Manager - Operations to lead U.S.-based client delivery in a dynamic BPO environment. Responsibilities include managing operational teams, ensuring client satisfaction, and driving performance towards KPIs and SLAs. Required qualifications include a Bachelor’s degree, extensive BPO experience, and proficiency in project management tools like Jira and Power BI. The position demands strong leadership, problem-solving skills, and the flexibility to work night shifts aligned with U.S. time zones.
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