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About the Role
Operations Trainer The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.
Key Responsibilities
Training Delivery
Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training.
Assessment
Assessments must be completed for all training events.
Remedial support must be provided to all delegates prior to re‑assessment.
Administration
Capture learner records in line with administrative requirements, e.g. Complete Annual Training Reports, delegate attendance registers, and update operational skills matrix.
Qualifications
Grade 12 / Matric
Tertiary qualification in training and development would be beneficial
Train the trainer experience
Experience Required
3+ years’ experience in a Call Center environment will be an advantage
1+ years’ experience in Learning & Development
Training, coaching and mentoring experience
Computer lit...
Key Responsibilities
Training Delivery
Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training.
Assessment
Assessments must be completed for all training events.
Remedial support must be provided to all delegates prior to re‑assessment.
Administration
Capture learner records in line with administrative requirements, e.g. Complete Annual Training Reports, delegate attendance registers, and update operational skills matrix.
Qualifications
Grade 12 / Matric
Tertiary qualification in training and development would be beneficial
Train the trainer experience
Experience Required
3+ years’ experience in a Call Center environment will be an advantage
1+ years’ experience in Learning & Development
Training, coaching and mentoring experience
Computer lit...
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