Operations Team Lead

Teleperformance is Hiring – Operations Team Lead (International Hospitality Process)

Location: Gurgaon

Role: Operations Team Lead

Key Responsibilities:

• Lead and manage a team to achieve operational and business goals.
• Drive performance, productivity, and customer satisfaction metrics.
• Conduct coaching, mentoring, and performance management activities.
• Analyze team performance and implement process improvement initiatives.
• Ensure adherence to quality, compliance, and operational standards.
• Drive revenue growth through effective outbound sales strategies.

Preferred Candidate Profile:

• Experience as an Operations Team Lead in an international process.
• Strong exposure to the Hospitality/Travel domain preferred.
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