Operations & Support Lead (Learning Technology)

Employment Type: 1-year contract (renewable)

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer's site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems
• Monitor system performance, service availability, and operational issues to ensure service continuity
• Coordinate system enhancements, releases, maint...