Operations Supervisor — Team Leader & Performance Coach

Teleperformance is seeking an Operations Supervisor in Cape Town, South Africa. The successful candidate will lead and develop a team to achieve campaign goals, monitor performance, and ensure quality standards are maintained. Responsibilities include daily evaluations of reports, conducting team meetings, and coaching agents to enhance their strengths. Applicants should have previous coaching experience and a background in operations supervision within a contact centre environment. Exceptional communication and analytical skills are essential for success in this role.
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