About the Role
Description
The Operations Supervisor supports the day-to-day execution of Third-Party (3P) and External Delivery Service Partner (EDSP) transportation operations. This role acts as the first operational point of contact for delivery partners during business hours and ensures daily plans are executed in line with defined targets, Standard Operating Procedures (SOPs), and operational guidance. The role focuses on monitoring operational performance, escalating risks, resolving standard issues, and supporting performance management through accurate reporting and data analysis. The Operations Supervisor works under the direction of senior operations or program leadership and collaborates with internal stakeholders to maintain stable, compliant delivery operations.
Key job responsibilities
•Serve as the primary day-to-day operational contact for assigned 3P and EDSP partners, supporting execution of daily delivery plans.
•Monitor daily operational m...
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