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Lead structured discovery sessions with regional and country operations teams to identify pain points, inefficiencies, and unmet needs
Facilitate requirements workshops using design thinking methodologies
Translate business requirements into clear, actionable solution briefs
Develop as-is / to-be process maps and impact assessments
Maintain a centralized pipelin...
About the Role
Overview
The Operations Solutions & Governance Manager plays a critical role in bridging Operations and Technology by identifying operational challenges, designing scalable digital solutions, and embedding governance frameworks across regions.
This role combines process excellence, digital solution design, and operational engagement, with a strong focus on the Microsoft ecosystem and International SOS Operations systems.
Key Responsibilities
1. Stakeholder Discovery & Problem Framing
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