Operations Officer

Overview

Job Title: Estate Processing Specialist#

Location: Mississauga, ON (Hybrid)

Duration: 12 months contract (with possibility of extension/conversion)

Responsibilities

• Estates processing – processing estates files – transactions, phone: connecting with authorized reps
• Provide a broad range of operational support and/or perform general to specialized transactions and/or other processing activities for own functional area within Operations & Technology
• Support partner relationships and maintain operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met
• Report to a Team Manager within the Team Structure CUSTOMER: contribute to the overall customer experience and loyalty index in each interaction
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process, both internal...