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About the Role
On-site - Muntinlupa 3-5 Yrs Exp Bachelor Full-time
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Job Description
Job Title: Operations Manager
Account: BFSI
Work location/Set up: Onsite, Cebu
Shift Schedule: GY
Job Description:
- Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service
- Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence
- Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience
- Liaise with clients to understand their evolving needs and translate them into actionable plans
- Foster a positive and engaged work culture, supporting the professional development of your team
- Ensure compliance with all relevant policies, procedures and regulatory requirements...
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