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About the Role
Job Title: Operations Supervisor
Account: Telco/Telco Sales
Salary: 25,500
Maximum: 35,000
Work location/Set up: Onsite, Makati City, Philippines (Alphaland)
Shift Schedule: GY
Job Description:
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
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