Operations Manager

Overview

We are seeking a highly capable, hands-on Specialty Coffee Shop Operations Manager to lead the daily performance, service standards, and overall guest experience of our café. This role is responsible for ensuring operational excellence across staffing, workflow, coffee quality, inventory, compliance, and hospitality.

The ideal candidate brings strong specialty coffee knowledge, sharp business judgment, and a genuine instinct for hospitality. They are equally comfortable calibrating espresso, coaching baristas, improving labor efficiency, resolving guest issues, and shaping an atmosphere that feels intentional, memorable, and true to brand.

This is not a standard café management role. We are looking for someone who can operationalize both craft and atmosphere — someone who understands that in specialty coffee, consistency is not only about taste, but also about rhythm, warmth, presentation, and the emotional experience of the space.

Key Duti...