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Assist in the Front Office with managing the Front Office operation, in addition to providing support to other departments in the hotel (F&B, Housekeeping, and Engineering) Provide strong lobby presence to assist front desk agents and guest Provide all aspects of shift coverage in F&B operations as needed Balance the hotel room type inventory Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards ( cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards) Monitor and action Nor 1 upsell program Handle guest’s special requests and customer complaints during shift. Perform all other front...
About the Role
Overview
The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
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