Operations Manager

As Operations Manager, you will be responsible for managing the overall performance and governance of the Statement of Work (SOW). You will oversee day-to-day operations in accordance with the Service Level Agreements (SLAs) outlined in the SOW, in partnership with and as delegated by the Project Managers. The role requires promptly identifying and resolving service delivery issues, implementing preventive measures, and handling transition management during project setup or expansion phases.

Responsibilities

• Lead end-to-end medium to large project deployments in collaboration with Project Managers, Team Managers, Total Quality Management (TQM) teams, and all relevant stakeholders.
• Support total customer satisfaction and closely monitor the attainment of daily KPIs.
• Support and communicate all strategies, processes, and initiatives of the TQM teams while promoting collaboration among Operations leaders to improve client commu...